Confidentiality
- Object
At Be Plop, we are committed to being particularly attentive to the privacy of our Customers and respecting their personal data.
The current Personal Data Management Policy (referred to as the “Policy”) concerns all operations carried out via the online store accessible at the URL www.beplop.com (referred to as the “Site”), as explained in our Conditions general sales.
The purpose of this Policy is to define what personal data of Customers we process when browsing the site or placing an order and to explain the reasons why we process it.
- Responsible for processing personal data
Be Plop, whose head office is at 34 Rue de l'Abbé de Pradt 15 000 Aurillac (France) and registered in the Cantal Trade and Companies Register, under number 82484043300034.
- Telephone: 06 59 49 11 58,
- email: contact@plop-store.com
- Personal data processed
3.1. Be Plop collects personal data relating to the Customer consulting the Site or placing an order.
This collection of information takes place specifically:
- when the User or Customer explores the Site,
- when registering the Client or User for the newsletter,
- at the time the Client or User sets up an account,
- when an Order is placed by the Customer on the Site,
- when Customer Service is requested by the Customer or User,
- at the time the After-Sales Service is contacted by the Customer or User.
3.2. During your transaction, the data that you may communicate to us and that we may process includes:
- Your contact details such as your name, first name, email address, date of birth, telephone number, postal address, country of residence, title, bank card number
- Your login credentials such as your username and password
3.3. In addition, during your browsing, we may process the following data:
- Device information and connection data such as your IP address, operating system, connection dates and times
- Navigation data
We collect this information in particular using cookies or similar technologies.
- Purposes of processing personal data
We may process your personal data based on legal bases such as legitimate interest, your consent and the performance of the contract between us, in order to achieve the following purposes:
- Improve the User's browsing experience on the site,
- Ensure the processing and management of orders placed on the site,
- Manage catalog requests,
- Propose personalized offers based on information provided by the Customer or purchases made by the Customer,
- Manage subscriptions to the newsletter as well as various electronic or postal communications sent by Be Plop,
- Manage the relationship between the customer and Customer Service,
- Manage after-sales service requests,
- Manage customer reviews regarding products,
- Locate the nearest stores distributing Be Plop products.
Naturally, you have the explicit possibility to stop or refuse to receive our promotional and marketing information by informing us by e-mail at contact@plop-store.com, or by using the unsubscribe link included in the newsletters sent by Be Plop to the Customer.
- Recipients of personal data
The data collected is intended for the exclusive use of Be Plop and we are responsible for their processing.
They may be transmitted to the companies and subcontractors used by Be Plop, for example, in the context of:
- execution and delivery of orders,
- customer service management.
- sending newsletters and electronic or postal communications.
- collection of opinions following orders, management of customer satisfaction
The processed data is thus transmitted to the following entities:
OVH SAS 2 rue Kellermann - 59100 Roubaix – France
Shopify International Limited - 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
Stripe - 510 Townsend Street - San Francisco, CA 94103, United States
Paypal - PayPal (Europe) - S.à.rl et Cie, SCA, 22-24 Boulevard Royal L-2449, Luxembourg
- Storage of personal data
The personal data collected is stored and hosted by:
OVH SAS - 2 rue Kellermann - 59100 Roubaix – France.
Shopify International Limited - 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
- Duration of retention of personal data
Your personal data is maintained for the period essential to the purposes of their collection, in accordance with current legislation.
Indeed, as long as you remain among our Clients, it is necessary to keep your data to meet our contractual and legal obligations.
After the conclusion of our contractual relationship, we preserve the information essential to the management of your account in the form of archives for a period of one (1) year after the end of this relationship. This particularly applies when these data have administrative importance.
In addition, Customer data used for commercial prospecting purposes may be kept for a period of three (3) years from the end of the commercial relationship or the last interaction on the Site.
- Security of personal data
We have adequate and appropriate measures to protect your personal data against destruction, loss, alteration, disclosure or unauthorized access, in accordance with applicable law.
However, we cannot guarantee that the data you communicate to us and that we collect will not be disclosed or destroyed by a violation of our technical protection measures.
You are also responsible for protecting and accessing your information and we advise you to have a strong password that you do not use to secure multiple accesses or accounts
- Exercise of your rights and contact
At any time, and in accordance with the provisions in force, you have the right to access, rectify, limit, delete, oppose, portability and erase your data.
You can also lodge a complaint with the competent supervisory authority.
To exercise your rights, please send your request (indicating your email address, first name, last name, address and copy of your identity document) by contacting Be Plop at 34 rue de l'Abbé de Pradt 15 000 Aurillac (France)
- Telephone: 06 59 49 11 58,
- email: contact@plop-store.com
- Cookie Policy
Be Plop), may collect and store information using cookies, respecting the preferences expressed by the User. This may include identification information of the device used by Customers and Users during their visit to the Site, in order to facilitate their browsing experience on it.
Certain information may thus be collected such as the version of the Client's or User's browser (Chrome, Firefox, Safari, Opera, Internet Explorer, etc.), the type of operating system used (Linux, Windows 98, Mac Os, etc.). ) and the Internet Protocol (IP) address of the computer used.
Customers are informed of the installation of cookies when browsing the Site.
To find out more about what a cookie is, we invite you to consult the following link: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi
By using our Services, Customers acknowledge being informed of this practice and authorize Be Plop to use it.
The Cookies issued by Be Plop on its site allow it in particular:
- to establish statistics and volumes of attendance and use of the various elements making up its site (sections and content visited, navigation paths, etc.) in order to improve the interest and ergonomics of its services;
- to adapt the presentation of its Site to the display preferences of the User's terminal (language used, display resolution, operating system used, etc.) during their visits to the site;
- to store information relating to a form completed on the site (registration, access to your account, etc.) or to products chosen by Users on its site (service subscribed to, contents of an order basket, etc.);
- to allow the Customer to access reserved and personal areas of the site, such as his account, using identifiers or data possibly previously entrusted to Be Plop;
- to implement security measures, in particular to reconnect to a service after a certain period of time.
While a User is browsing the Site, it is possible that cookies from third parties are installed on their device, unless they have expressed their refusal by adjusting the settings of their browser software in accordance with the instructions provided. in the previous paragraph.
In accordance with the law, the retention period of cookies is 13 months.
You can change your cookie settings at any time.